raycreekorchids.com is committed to providing the best possible levels of privacy and security for our online customers. Shopping online is easy and convenient, and when you follow the Safe Internet Shopping checklist, which is provided by the Department of Trade and Industry, you can enjoy shopping with confidence.
We accept: All Major Credit and Debit Cards including MasterCard, Visa, Visa Electron, Switch, American Express, Solo and Delta cards. please fill out an order using our shopping cart and we will contact you by email, giving you details of items placed on ordeer, and issuing you with a unique order number, you can log onto your account at any time to see how your order is progressing, and we will advise you when the goods have been despatched.
Security - Card Details Online
Once you have placed your order, and continue through to payment, your credit card details are collected through independent secure servers and are processed using paypal, where you can pay with practically any credit or debit card you wish, and in any currency you choose. Your credit card details remain unknown to ourselves, and your security is assured.
raycreekorchids.com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to enable us to process your order (including enabling us to communicate with you regarding any order you may have placed). We will never reveal your information to any third parties. We send an automatic confirmation of each order by email. We will not email you at any other time, unless there is a problem with your order. The only information we will collect about you will be that given by you at the time of ordering. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct them promptly. The personal information, that we hold, will be held securely in accordance with our own internal security policy, and the Law. We will not transfer your information either inside or outside the EEA (European Economic Area). We will not reveal your details to a third party for any purpose, without your permission.
Contact In An Event Of A Problem
We would contact you by email only. However, if you prefer you may contact us by phone please call on 01256 767861 between the hours of 9am - 6pm weekdays only.
In The event Of A Complaint
raycreekorchids.com are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional. However, there may be times when things go wrong! If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect with regard to our service, then please let us know.
Email us any time - firstname.lastname@example.org
Call us directly...
Telephone 01724 79844
Monday to Friday 8:00am to 5.00pm (GMT)
If there is no reply please leave a message.
We will contact you within 24 hours of the first business day..
Or mail us at:
Ray Creek Orchids
7, Jacklin Lane,
Luddington, Scunthorpe North Lincs.
We will respond within 48 hours, and will try our utmost to resolve the problem wherever possible within seven working days. Your complaint will be dealt with both sympathetically and confidentially. If you are unhappy with your purchase, you are also protected by our returns policy.
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
Your statutory rights are not affected. Either party/s failure to exercise any term of, or any right arising pursuant to this agreement does not constitute, and shall not be construed, as a waiver of such term or right. These Terms of Business shall be governed by the Law of England and the parties submit to the jurisdiction of the English Courts. The UK is the country of domicile.