Shipping & Returns

raycreekorchids send orders out as quickly as possible. This is normally between 3-5 days from receipt of the order. Orders are sent by Royal Mail Standard Parcels, or similar. To ensure your orchids arrive in perfect condition they will not be despatched when we consider the weather is unsuitable.

You may cancel your order for any reason within seven days of receipt of your goods. Provided the goods are returned in good condition we will refund your payment within 30 days. In the case of credit card payments, the refund will only be made to the card used for the payment. This does not affect your statutory rights. In the event of the goods being unsuitable, we offer a full refund policy. In this case the goods must be returned within 14 days. In the case of credit card purchases refunds will only be made to the credit card on which goods were purchased. Cheques will only be issued for postal purchases. Credit card refunds will be made within seven days, and postal refunds within 14 days. This does not affect your statutory rights.

Legal compliance. This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer. In accordance with the law, you have a 7 day "cooling off period" in which you have the right to cancel your purchase and receive a refund. You do not need to give a reason for canceling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. Should you wish to cancel your purchase within the 7 days "cooling off" period, please email us at: sales@raycreekorchids.com The UK is the country of domicile. We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

Refunds for unwanted goods Providing that unwanted goods are received by us in a perfect and resale-able condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.

Breakages and damage Please ensure that you open the box and inspect the delivery before refusing items for breakages or damage. Refused deliveries where the items are found not to be broken or damaged will be charged a re-delivery charge..
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